Thursday, June 24, 2010

Letter to Imperial Parking;

To whom it may concern,
There are a few reasons why I am going to dispute these tickets. I feel like the 'system' you have in place at this lot is designed for complete failure. There were many people at this lot that were ticketed as they were all going to a wedding in Crab park. The park was rented from the city for this occasion. When the guests started to show up (there were 120 of them), there was mass confusion because You could only pay by credit card and to make matters worse, you can only pay by phone. As an added bonus, the system does not work for a blackberry because the keys do not work for the numbers. Some people did not have cell phones. Some people did not have credit cards. Some people did not speak English. Some people wasted half a very frustrating hour trying to make this asinine system work. Can you imagine my grandmother trying to figure this out. Then, when everyone gets back to find tickets on their windows, we are greeted with incompetency on a new level by your unknowledgeable and ill equipped staff. 
I do not know how many people at the lot that day paid this ridiculous citation, but I can assure you, I will be fighting these tickets if I have to take a week off work and get an attorney. What an absolute embarrassment when a two bit, amateur operation like this presents itself as a service to unwary guests. You should be ashamed of yourselves. I have the better Business Bureau, the Downtown Business Improvement Association, The Tourism Board, The Vancouver Tourism Authority, Vancouver City Hall and the Vancouver Sun on speed dial. And they all hate these kinds of stories, especially from a guy who loves this city and hates crap like this.
I await your response with patience and measured disdain.
 Tony Durke

No comments:

Post a Comment